About These Terms And Conditions
In these Terms and Conditions "we" and "us" mean Lenah Valley P/L ABN 41 063 307 924 trading as "Enter, energy & water saving shop", and "you" means you the customer.
These Terms and Conditions together with your Order constitute the entire Contract between us and you for the supply of Products. No other Terms and Conditions will apply. The Contract cannot be varied unless we agree to vary it in writing or by email.
Generally Victorian Sales Only (some exceptions as per specific product offers, contact us to confirm)
We only sell and ship Products within Victoria. We will not make deliveries outside of Victoria unless arranged.
Legal Capacity To Transact
If you are under the age eighteen (18) years you can not place orders with Enter Shops.
By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years.
Should Enter Shops suffer any damage or other losses as a result of a transaction entered into by a minor, Enter Shops reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Enter Shops.
Placing Your Order
You may place an Order by filling in the Order Form on the Enter Shops Web Site and clicking the "Submit My Order" button.
When you place your Order, we will issue you with a Sales Order Number. We will do this by email.
By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions. If an order is placed independant of the web site by quotation or by visitation to our design office or by email these same terms and conditions apply for all purchases from Lenah Valley P/L while it holds the licence to operate this web site and upon transacting the purchase the purchaser confirms they accept these terms and conditions solely and only with Lenah Valley P/L while it holds the current licence to this web site and no other associated third party or service provider shall be responsible for that transaction.
Information contained on the Enter Shops website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products, however Enter Shops will make every effort to supply Products to you.
We will notify you that your order is being processed by sending you an Order Confirmation and tax invoice via email, however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud. Enter Shops and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered.
If we cannot process or accept your Order after payment is received we will contact you by email or telephone.
Payment Methods And Processing
Enter Shops currently accepts Visa, MasterCard and BankCard only.
Payment processing will not begin until we receive all the information we need.
Orders placed on a weekend or a Public holiday will not begin payment processing until the next business day.
Business days are Monday through Friday, excluding VIC Public holidays.
We process credit card payments after you click the "Submit My Order" button.
For credit card payments we will email a tax invoice to you with your Order Confirmation. Where you pay by BPAY a tax invoice will be sent to you via email after your payment has been confirmed. Your tax invoice is your proof of purchase.
Please Note: We are unable to accept credit cards issued by banks outside of Australia.
Debit cards and cheque cards have daily spending limits that may substantially delay the processing of your order.
You may be required to provide further identification for additional security reference checks.
Enter Shops purchases include GST unless otherwise stated on a Product listing.
Enter Shops always seeks to list Products with the most competitive prices.
Enter Shops reserves the right to change prices for Products displayed at Enter Shops at any time.
Supply Of Your Products
Subject to these Terms and Conditions, we will supply to you the Products indicated on your Order Confirmation.
When your Order items have been dispatched, we will email you to confirm shipment of each item.
Delivery Of Your Products
Delivery time takes up to 10 working days from the date your payment is received.
In all instances estimated delivery times will be displayed at the check out for your Product.
Enter Shops makes every effort to deliver your Product according to the estimated delivery times provided by Enter Shops at checkout. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays.
Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us here
Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation. If no-one is available to take delivery of your Products, our carrier (Australia Post eParcel) will leave a card so you can pick-up your Product from your local Post Office. Where delivery is by our courier service and no-one is available to take delivery, they will leave a card requesting you to telephone them to arrange a suitable time and date for delivery.
We will use our reasonable efforts to deliver your Products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame.
Title and risk of loss to all Products will pass to you on delivery.
Your Rights To Return A Product
No refunds, credit or replacements are offered if you have changed your mind about the product, make an incorrect choice, or failed to verify and accurately provide information when placing an Order.Dead On Arrival Products - "DOA"
A Enter Shops Product is considered DOA if it shows symptoms of a failure, or is discovered to be broken when first taken from its packaging.
A Enter Shops Customer Service member will provisionally determine whether the Product is DOA. Where a Product is provisionally determined as DOA we will arrange to replace the Product.
Refunds will only be offered where a replacement Product can not be provided.
Where Enter Shops has provisionally determined that a Product is DOA, return shipping will be arranged at the expense of Enter Shops.
If the Product is deemed by Customer Services NOT to be DOA, Enter Shops may in its absolute discretion refuse to replace the Product or offer you a refund for the Product.
When a Product is replaced, your replacement Product becomes your property and the returned DOA Product becomes our property.
When a refund is given, the returned DOA Product becomes our property.
Enter Shops reserves the right to test any returned DOA Product. If the condition of the Product was misrepresented to us by the customer, Enter Shops will impose a $55 handling and administration fee.
Product Problems After Delivery
If your item arrives DOA (Dead On Arrival) or you find a defect arises after delivery and a valid claim is received by Customer Service within 30 days of delivery, Enter Shops will exchange the Product where possible, or refund you the purchase price of the Product. Should you contact us outside the 30 day period customer service management will consider each claim on a case by case basis on its merits.
Where we agree to replace the Product or refund you the purchase price of the Product, you must first return the defective Product to us. You will be obliged to pay for the return of the Product if the item is sent after 30 days from dispatch.
We will make arrangements with you for the return of the Product.
The delivery time for replacing the Product will be the same as stated for the original Product.
Replacement Products are provided with the same Warranty as the returned Product.
Return Authorisation Number - A Must Have
A Return Authorisation Number (RAN) is required for both replacement Products and refunds.
Where Customer Service has provisionally determined that a Product is DOA, Customer Service will issue you with a RAN. Products can not be returned without a RAN. The Product should be returned to Enter Shops within 30 calendar days of the issuance of the RAN. All Products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product.
Organising the Return of DOA Products
DOA Products must be returned whenever we agree to replace the Product or provide you with a refund.
Where you received a DOA Product by Australia Post eParcel, Customer Service will email you a PDF docket containing a RAN which you must affix to the Product. You must then leave the Product at any Australia Post Office.
Where you have received a DOA Product by our courier service, we will make arrangements with our courier service for collection of the Product, and will notify you when they will collect the Product from you.
When a Replacement Product is arranged:
A replacement for the same Product that you ordered will be shipped to you at our expense after we have received your returned DOA Product.
The delivery time for the replacement Product will be the same as stated for the original DOA Product.
Replacement Products are provided with the same Limited Warranty as the DOA Product.
When a Refund is arranged:
Refunds include all shipping and associated costs for the DOA Product.
No refund will be given to you until Enter Shops has received the DOA Product from you.
Some Products - Manufacturer Only Warranty
Some Products sold through Enter Shops are serviced and supported exclusively by their manufacturer in accordance the warranty information provided on the listing.
For items advertised and sold with manufacturer’s warranty, we would ask you to contact the manufacturer or supplier in the first instance for replacement or repair under the warranty terms. If the manufacturer is unable to comply, Enter Shops will replace the item or issue a store credit for the purchase price for that item.
We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.
Our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.
The Support Service providers and or third parties such as "Eco Investment
Group Australia Pty Limited" ABN 88 153 040 281 are not liable for any
trade actions, product faults are claims against Lenah Valley P/L as per
the licence agreement and terms and conditions of that agreement and do
not sell or provide any goods or services that are on offer by Lenah
Valley P/L as per its licence agreement.
Your Data - Use And Protection
By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing your Order. If you so indicate on the appropriate section of your Order Form, by placing your Order you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other Enter Shops Products that may be of interest to you. If you do not agree to our using such data in order to provide you with information on other Enter Shops Products, you should indicate your non-agreement on the appropriate section of your Order Form. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request. Please refer to our Privacy Statement.
Credit Card Fraud
Whilst Enter Shops employs the latest in Secure Sockets Layer (SSL) technology software for its transactions with our customers, Enter Shops will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.
You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of Enter Shops. Any unauthorized assignment shall be deemed null and void.
If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.
Under the Trade Practices Act 1974 ("Act"), where implied conditions and warranties cannot be excluded, any liability in Enter Shops for breach of such conditions and warranties (other than a condition or warranty implied by section 69 of the Act) shall be limited, at the option Enter Shops, to the replacement of the Product(s) or the re-supply of the same Product(s); the payment of the cost of replacing the Product(s) or of acquiring equivalent Product(s).
Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.
Enter Shops reserves the right to change the Terms and Conditions of sale at any time.
No Enter Shops employee or agent has the authority to vary any of the Terms and Conditions governing any sale.
Enter Shops shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Enter Shops, and Enter Shops shall be entitled to a reasonable extension of time for the performance of such obligations.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria and shall be subject to the non-exclusive jurisdiction of the courts of Victoria.
This Website Privacy Statement applies to this website which is operated by Lenah Valley P/L ABN 41 063 307 924 trading as "Enter, energy & water saving shop" under license to "Eco Investment Group Australia Pty Limited" ABN 88 153 040 281 owner of the domain name www.enter-shop.com.au (“Website”).
Personal Information (being information which is capable of identifying an individual) collected through the Website may be collected by any member of Lenah Valley P/L ABN 41 063 307 924 trading as "Enter, energy & water saving shop" in accordance with this Website Privacy Statement.
What information will be collected by usThe personal information about you which this Website may collect includes:
- information collected when you register or update an online profile, which may include personal data such as your name and contact details;
- information input or submitted to online facilities such as search tools and calculators;
- the content of electronic forms you submit via this Website, requesting us to provide services or information, or take actions;
- personalisation preferences you select as you use the Website;
- any messages or comments you submit to us via this Website, which may include personal data such as name, email address and telephone number;
- information submitted if you participate in an online survey or competition
- information collected when you submit your resume or application to us for consideration of employment
You may browse some information-only areas of this Website without providing any personal data, however we may not be able to provide you with the information or services you are interested in through this Website if we are not provided with the information outlined above.
Like many commercial websites we may also collect aggregated information which tells us about visitors to this Website but not the identity of those visitors. For example, we may collect information about the following:
- your computer system Internet address;
- your top level domain name (for example .com, .gov, .au, .uk etc);
- the date and time of your visit to the site;
- the pages you accessed and documents downloaded;
- the previous sites you have visited; and
- the type of browser you are using.
This information is used by us to help to administer and improve the Website and for statistical purposes. We will not make an attempt to identify users of browsing activities. However, in the unlikely event of an investigation, a law enforcement agency may exercise its legal authority to inspect our system server logs.
Use and disclosure of information
In addition to providing our products and services to you, we may use or disclose personal information that we collect about you for some of the following reasons:
- where you have requested it or in accordance with privacy laws, to provide you with information relating to Lenah Valley P/L Group or promotional details about products and services that may be of interest to you;
- purposes related to the Lenah Valley P/L Group's research (including market research), planning, product and service development, security and testing;
- purposes connected with the operation, administration, development or enhancement of this Website;
- where you have provided your resume, to consider you for particular jobs that may arise in the Lenah Valley P/L Group;
- where Lenah Valley P/L suspects that fraud or unlawful activity has been, is being or may be engaged in; and
- where a third party acquires or wishes to acquire, or makes inquiries in relation to acquiring, an interest in the Lenah Valley P/L Group
We may share personal information collected through the Website within "Eco Investment Group Australia Pty Limited" ABN 88 153 040 281 and with third parties. Third parties may include our service providers who assist us in providing this Website and our products and services such as organisations who provide archival, auditing, professional advisory, debt collection, banking, marketing, advertising, mailhouse, delivery, recruitment, call centre, technology, research, utility and security services.
Website data (including personal information) is stored on servers located in Australia, and operated by Lenah Valley P/L or its service providers. These Service providers and or third parties such as "Eco Investment Group Australia Pty Limited" ABN 88 153 040 281 are not liable for any trade actions, product faults are claims against Lenah Valley P/L as per the licence agreement and terms and conditions of that agreement and do not sell or provide any goods or services that are on offer by Lenah Valley P/L as per its licence agreement.
How we handle email and "Contact us" messages
We may preserve the content of any email or "Contact us" or other electronic message that we receive. Any personal information contained in those messages will only be used or disclosed in ways set out in this Website Privacy Statement. The message content may be monitored by our service providers or our employees for purposes including compliance auditing and maintenance or where email abuse is suspected.
We will only record your email address if you send us a message. Your email address will not be added to a mailing list or for any other purpose without your consent.
This Website may, from time to time, contain links to the websites of other organisations which may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements.
We use a number of mechanisms to protect the security and integrity of personal data. Unfortunately, no data transmission over the Internet can be guaranteed as completely secure. We cannot ensure or warrant the security of any information transmitted to us and individuals should be aware that there are inherent risks transmitting information across the Internet. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.
Access to information
This Website may allow you to register to use this Website or sections of it. If you are a registered user of this Website, you may be able to access and update the information on your profile in the applicable section of this Website, subject to any authentication and authorisation considerations, which exist to protect your security. If you wish to request access to any other personal information which we hold about you as a result of our information collection practices outlined in this Website Privacy Statement, please refer to the "Contact details" section below.
Please contact our Privacy Officer using the details set out below if you wish to:
- ask any questions or provide feedback about this Website Privacy Statement;
- make a request for access to any personal data that we may hold about you; or
- make a complaint about the way in which we have handled your personal information.
|Fax:||+61 (03) 9431 0046|
Eltham Vic 3095